▤
Workspace · Coordinator Worklist
My Caseload
★ New
Where the coordinator's day starts. Today-first prioritization across 158 patients with EMERGENT
cases pulsing at the top. Day-progress meter, bucket distribution, BIM time accumulator, and a
sortable table with bulk-action checkboxes. Filter chips for buckets, programs, and demographics.
Today cockpit
17 today
158 total
Bulk actions
Filters
Open caseload →
11 patients shown
◉
Workspace · Patient Record
Patient · Eleanor Markham
★ New
The full patient record — distinct from CareSignals.ai's live coordination cockpit. 8 tabs across
the chart: Overview, Conditions/Meds, Encounters, Care Gaps, Vitals/Devices, Documents, Notes, Billing.
Demographics, problem list with ICD-10s, 7 active medications with PDC, and a 30-day encounter timeline.
8 chart tabs
6 problems
7 meds
28 encounters
SDOH
Open record →
Eleanor Markham · MRN 47281-A
◉
M17 · Suite 4 · Patient View · Showpiece
CareSignals.ai
Showpiece
The patient coordination cockpit — coordinator's single pane of glass. A dual-surface composition: clinical data
(Doppler triage, PICS Risk, vitals, voice biomarkers) on dark glass; AI-curated narrative (gaps, IRIS
nudges, care team, marketplace) on light glass. The unifying language for the whole system.
Z1 Triage
Z2 Vitals
Z3 Gaps
Z4 Member
Z5 VIDA
Z6 Market
Z7 IRIS
Z8 Actions
Open coordination view →
All 8 zones
≋
M07 · Suite 2 · Triage Engine
Doppler
Population triage. 158 patients sorted across 5 buckets with population-level cockpit, filter chips,
and bucket-grouped patient rows. EMERGENT cases pulse with red glow.
Cockpit
Filters
5 buckets
DEE/CAIG
Open caseload →
8 patients shown
i
M08 · Suite 2 · Insights & Nudges
IRIS
AI-curated next-best-actions. Confidence-thresholded nudge cards with full CAIG explainability,
background tasks, decision history, and clinician-facing threshold legend.
Engine
Nudges
BG Tasks
CAIG
Open IRIS →
3 nudges + 4 BG
◬
M19 · Suite 4 · Continuous Quality
CQID + OAP
Stars cockpit, 9-measure grid with cut-point bars showing 3★/4★/5★ markers, and a gap work queue
ranked by Stars impact (★ projection per closure).
Cockpit
9 measures
Gap queue
Closures
Open CQID →
9 cards · 7 gaps
⚙
M25 · Suite 5 · Setup
Configurator
Step 3 of 7 wizard. MA Stars 2026 template applied; programs, measure grid, and Doppler thresholds
with modified-state highlighting. Personalyze™ AI suggestions panel with peer-benchmarked recommendations.
7-step rail
Programs
Measures
Personalyze
Open wizard →
5 AI suggestions
⛨
M27 · Suite 5 · Compliance
Compliance & Governance
★ New
Unified compliance posture across HIPAA, FedRAMP High, FIPS 140-3, OIG audit defense, CAIG AI governance,
and ONCLAVE Zero Trust. SSP control statements, immutable audit trails, and ConMon dashboards in one workspace.
SSP · 444 controls
POA&M
AAT chain
Cert pipeline
Open compliance →
94% SSP coverage
⊟
M28 · Suite 5 · Operations
System Health & Ops
★ New
Real-time platform observability: 1,247 devices, 20 MDRX workers, FHIR exchange, VIDA telephony,
DR/multi-region, and SLO compliance. Built for the enterprise NOC and federal ConMon reporting.
6 layers
38 services
SLO budget
3 regions
Open NOC →
99.97% composite
⊕
M36 · Suite 7 · Partner Ecosystem
Marketplace
★ New
Partner ecosystem with 8 categories — devices, voice biomarkers, behavioral health, condition management,
SDOH, telehealth, analytics, billing. CCAPI integration tiers 1–4, three-tier certification, revenue share.
8 categories
47 partners
CCAPI tiers
Rev share
Open marketplace →
$2.1M YTD ARR
⌖
M01 · Suite 1 · Voice Channel
VIDA Voice AI
★ New
Bidirectional AI calls for the 35–40% of rural Medicare beneficiaries without smartphones. Live call cockpit,
voice biomarkers, Spanish-LEP routing, RHTP-eligible coverage. Powers VIDA's largest single new market opportunity.
7 active calls
Biomarkers
7 languages
RHTP rural
Open VIDA cockpit →
68% answer · 7m12s avg
$
M26 · Suite 5 · Billing Intelligence
BIM · Billing Intelligence
★ New
Accumulates billing evidence — never submits claims. Eight CPT codes (99453/99454/99457/99458/99490/99439/99491/99492 BHI),
time-bar minute accumulation, evidence-packet readiness, clearinghouse export, BIM revenue pace.
$284K MTD
8 CPT codes
2,184 ready
23d cutoff
Open BIM →
782 gaps · 176 lapsed
⊕
M02 · Suite 1 · Device Routing
MDRX · Multi-target Routing
★ New
Integrate once, deploy everywhere. 1,247 devices fan out via 20 concurrent workers to 5 destinations
(Doppler, CQID, Epic, BIM, DEAP). Live event stream, worker pool grid, routing rule editor, 4.2 avg fan-out.
1,247 devices
17/20 workers
3.4K events/min
5-way fan-out
Open MDRX router →
18ms p95 · 1 worker down
◐
M20 · Suite 4 · Patient-facing
PPAF · Patient Portal
★ New
What Eleanor sees on her phone. iPhone-style frame with Spanish greeting, today's pathway, vitals snapshot,
LifePathways education, care team, 5-tab bottom bar. 5 net-new builds + 8 existing modules surfaced.
iPhone preview
Spanish-LEP
68% DAU
WCAG AA
Open patient view →
5 net-new · 8 surfaced
⛤
M22 · Suite 4 · Pathway Engine
LifePathways
★ New
Already-built pathway engine. 12 LPCP clinical protocols (HTN/DM/CHF/COPD/MDD/PTSD/CKD/MSK/Prediabetes…),
7 VA/DoD CPGs, 1,842 active patient pathways, multi-channel delivery (TTS, SMS, email, portal), 7 languages.
12 LPCP
7 VA CPGs
1,842 active
AI Review
Open pathways →
7 languages · TTS
◍
M23 · Suite 5 · Member Operations
CMM · Member Management
★ New
Patient↔member terminology layer for MA plans. Member roster, plan IDs, enrollment periods, eligibility
windows, PCP attribution, benefit structure, CMS reporting. Critical for Humana/Aetna/SCAN/Molina deals.
284K members
12 plans
Attribution
CMS export
Open CMM →
Aetna ZQK · live
◭
M33 · Suite 6 · Federal Reporting
RHTP Dashboard
★ New
$10B/yr Rural Health Transformation Program. 5-year cooperative agreement scoring. State policy actions,
9 metric views, 12 subrecipients (CAH/RHC/FQHC), Domain 9 reporting export, technical score projection.
9 views
12 subrecipients
Tech score
CMS-bound
Open RHTP →
FY26 · score 87.4
⌘
M24 · Suite 5 · Identity & Access
ORAK · Identity & Access
★ New
4-level org hierarchy (Life365 → org → facility → team). 28 custom roles, query-layer scope enforcement,
scoped API keys with rotation, COBP partner OEM read-only, 100% audit chain. Built for Leidos/SAIC scale.
4 levels
28 roles
Scoped keys
Query RBAC
Open ORAK →
15 VA facilities
◫
M31 · Suite 6 · Data Platform
CCPR · Patient Record
★ New
The single source of truth. 2.4M patient records across 42 sub-schemas (vitals, OAP, BIM, VIDA, LPCP, …),
v3.14 schema, multi-region replicated, PICS-mediated reads, ORAK query-layer RBAC, CAIG audit chain.
2.4M records
42 schemas
v3.14
320ms repl
Open CCPR →
99.97% complete
⇄
M03 · Suite 1 · Bidirectional EHR
CFW · FHIR Workflow
★ New
Closes the integration asymmetry — CloudCare now writes back to Epic, Oracle Health, and Athena.
CDS Hooks for inline clinical decision support. SMART on FHIR launch. ONC 21st Century Cures.
14 EHRs
182K Tx/24h
CDS Hooks
99.4% success
Open CFW →
42K write-back/24h
⊞
M04 · Suite 1 · Supply Chain
Device Logistics
★ New
End-to-end fulfillment — catalog, drop-ship, bulk orders, returns. Clinically aware: links every device
to its patient, RPM/RTM program, and CPT 99453 documentation chain. RHTP rural / tribal alternative delivery.
412 open orders
12.4K in field
186 SKUs
99.7% UDI
Open Device Logistics →
128 shipped today
◉
M05 · Suite 1 · Smart Adherence
PillDrill · RTM
★ New
Smart medication hub — every dose interaction (taken, late, missed, skipped) flows to PICS C5,
BIM 98975–98981 RTM evidence, Doppler triggers, CQID D08/D11 closure. Real-time, not pharmacy-lagged.
412 hubs
218 patients
87.4% adherence
$24K MTD
Open PillDrill →
142 missed doses · 24h
◬
M06 · Suite 2 · Risk Engine
PICS · Patient Intelligence
★ New
The 6-component risk score that drives every Doppler bucket, every IRIS nudge, every CareSignals zone.
Decomposable: each score breaks into contributors with explainable thresholds. Eleanor's 78 fully shown.
2.4M scored
6 components
186ms p95
CAIG-explainable
Open PICS →
186K Tier 3 high-risk
✦
M09 · Suite 2 · 3-Level Learning
Personalyze™
★ New
Three parallel learning loops — platform workflow (L1), org deployment (L2), individual patient (L3).
Teaches Configurator, IRIS, and CVFB. The system gets smarter without ML re-training cycles.
3 learners
142 patterns/7d
73% acceptance
CAIG audit
Open Personalyze →
47 active suggestions
⎈
M10 · Suite 2 · Visual Flow Builder
CVFB · Visual Flow Builder
★ New
The drag-and-drop low-code orchestration the brochure promises. 42 node types — triggers, decisions, actions, writes.
Live flow editor with CHF readmission prevention example wired across MDRX, VIDA, Doppler, and BIM.
42 node types
186 active flows
42K exec/24h
18 templates
CAIG-audited
Open Flow Builder →
99.4% success rate
★
M12 · Suite 3 · Federal Protocols
VA / DoD · Protocol Library
★ New
7 VA / DoD Clinical Practice Guidelines mapped to LifePathways. HTN, DM, CHF, COPD, MDD, PTSD, Chronic Pain.
The federal proposal-ready evidence base for Leidos / SAIC / Valor Healthcare task orders.
7 CPGs
184K vets
Tier 3 depth
12 VITAL TOs
Open VA Library →
15 facilities live
◍
M18 · Suite 4 · Field Mobile
CPMA · Coordinator Mobile
★ New
Field-mode coordinator app — offline-capable, optimized for home visits. RHTP rural CHWs,
VA IHT 2.0 VITAL teams, FQHC migrant outreach. iPhone preview with today's home-visit route.
218 field users
412 visits/day
7d offline
iOS · Android
Open Field App →
2.4min sync lag
✱
M21 · Suite 4 · Population Outreach
Campaigns
★ New
Time-bounded outreach against defined patient populations. Close gaps before Stars window, activate
inactive devices, enroll ACCESS beneficiaries. Personalyze L3 routes channel + time + language per patient.
14 active
14.2K reached
68% engage
342 closed
Open Campaigns →
86% Personalyze-driven
⛨
M11 · Suite 2 · AI Governance
CAIG · AI Governance
★ New
Decision Explanation Engine, immutable audit trail, fairness monitor across 5 protected classes
(race, gender, age, language/LEP, rural/urban). 2.4M decisions/24h, 100% hash-linked, NIST AI RMF aligned.
The screen a CMO or compliance officer demands before any MA or CMS contract.
2.4M decisions/d
5 fairness checks
100% audit chain
7yr retention
FAccT grade A
Open CAIG →
3 bias alerts · 30d
⊕
M38 · Suite 7 · Partner Self-Service
Partner · Portal
★ New
What a partner like VocalisHealth or Omron sees when they log in — installed customers, integration
health, revenue share, certification status, support tickets, marketing co-op. The other side of the Marketplace.
42 customers
$84K rev share
Tier 3 cert
99.8% API SLA
Open Partner View →
VocalisHealth · live
⛨
M30 · Suite 5 · Disaster Recovery
DR · Multi-Region
★ New
Active-active multi-region deployment across us-east-1 and us-west-2. RPO ≤ 5 min, RTO ≤ 30 min,
quarterly failover drills, full SSP coverage. The infrastructure prerequisite for FedRAMP HIGH ATO
and every federal contract that follows.
2 regions · active-active
RPO 2.1 min
FedRAMP HIGH
94.2% SSP
7 federal contracts
Open DR Cockpit →
Last drill 42d · passed
◐
M35 · Suite 7 · OEM Branding
COBP · White-Label
★ New
Reseller and OEM branding console. Logo, color tokens, custom domain, custom email templates,
biometric login. Powers Valor Healthcare, Carahsoft, SCAN, Banner. Channel-led growth model.
8 tenants
1.2M branded patients
$8.2M ARR YTD
42% of new ARR
Open COBP →
Valor · Carahsoft · Leidos
Section 1B · Expansion · 17 new screens
Operational, regulatory, and patient-facing additions
Built May 2026 to fill gaps in the original 34. Where the originals concentrate on clinical modules,
these add the daily personal workspace (Inbox, Encounter, Notifications), the regulatory + audit layer
(Audit log, Reports, ACCESS Phase 2), enterprise population analytics (Population health, AI/AN, MCPV),
the developer platform (CCAPI), and the patient-facing mobile preview. Several replace earlier nav stubs.
✉
Workspace · Personal queue
Inbox · Maria's day
★ New
The care coordinator's daily landing page. 14 open tasks routed from CGAE, BHI, Doppler, EPO, and ACCESS;
P1/P2/P3 split with priority pills and source chips. Detail panel shows the selected P1 (Marquez BP spike)
with signal box and 4 suggested actions. Today's schedule timeline runs 07:00–16:30.
14 tasks today
P1/P2/P3
Source routing
Suggested actions
Open inbox →
3 P1 · 6 P2 · 5 P3
●
Workspace · Active visit
Encounter · live
★ New
Live visit workspace with a pulsing red live stripe and 14:32 elapsed timer. Three columns:
patient context (Marquez DM2/HTN/CKD), SOAP note auto-drafting via Dragon CoPilot with live transcript,
and code suggestions with checkboxes plus draft orders. $133 captured / $259 max revenue summary.
Live timer
Ambient note
CPT suggest
Order entry
Open encounter →
99214 + G2211 + 96127
🔔
Workspace · Alert center
Notifications · bell drop
★ New
The bell-icon destination. 38 unread across grouped feed (Critical · Patient · Team mentions · Billing · System).
Settings panel with channel tiles (in-app · email · SMS · pager), P1 toggles, quiet-hours bar (19:00–06:30),
and digest preferences (morning · EOD · weekly).
38 unread
5 groups
Quiet hours
Per-rule toggles
Open notifications →
6 critical · 142 today
◉
Workspace · Multi-condition view
MCPV · Marquez
★ New
Cross-condition patient view for the most complex cases. Marquez (DM2/HTN/CKD3/MDD/OSA/CMP, HCC 2.84) shown
with shared problem timelines, medication interactions, drug-disease conflicts, and overlapping care plans.
Interleaves Doppler / BHI / CCM threads into one screen so the coordinator doesn't lose the thread.
6 conditions
Med interactions
HCC 2.84
Cross-module
Open MCPV →
8,418 multi-condition pts
◷
Workspace · Population analytics
Population health
★ New
Replaces the original Population nav stub. 42,184 lives across VA + Medicare + IHS streams. Risk pyramid
(Very high 8% drives 49% of cost), 8 condition cohorts, 5-step enrollment funnel (28.6% conversion eligible→active),
5×5 comorbidity overlap matrix, SDOH burden table, demographics breakdown.
42,184 lives
Risk strata
Enrollment funnel
Comorbidity matrix
Open population →
8,142 active · 19% rate
◷
Workspace · Tribal health
AI/AN · tribal population
★ New
American Indian / Alaska Native population view. 2,184 beneficiaries across 14 partnered tribes (SRPMIC, GRIC,
Tohono O'odham, Navajo Western, Fort McDowell Yavapai, Native American Connections urban). DM2 28% vs 13% US,
PTSD 21% vs 7%. CHR-first / trauma-informed / data-sovereignty considerations. IHS+Medicare+VA dual/triple eligibility.
14 tribes
Prevalence ratios
CHR routing
Triple-eligible
Open AI/AN →
2,184 ben · 88 triple
⊟
Workspace · Care gap engagement
CGAE · auto-engagement
★ New
Replaces the Care Gaps nav stub. Rule-based gap detection that auto-routes outreach through VIDA, SMS,
or escalation to coordinator call. Rule library, escalation ladder, daily firing volume, and cohort
impact stats. Closes the loop into Inbox when manual touch is required.
Rule engine
Escalation ladder
VIDA + SMS routing
Loop closure
Open CGAE →
142k events · 90d
◔
Workspace · Cross-module analytics
Insights · enterprise
★ New
Enterprise analytics that read across all modules. Trending KPIs, cohort drift detection
(DM2 A1c > 9% up 4.2% MoM), program performance ladders, and cross-module correlations
(e.g. patients in BHI for > 6 months show 22% lower readmit rate). Pairs with IRIS for deeper drill-downs.
Cross-module
KPI trends
Cohort drift
Correlations
Open insights →
38 KPIs tracked
♥
Module · Behavioral Health Integration
BHI · 99484
★ New
Behavioral Health Integration cockpit. Live count of patients at 18-19 min for the month (capture window),
PHQ-9 / GAD-7 trends, psych consult SLA tracking, and the BHI minutes ledger per patient. Routes risk
flags (suicide ideation, severe depression) to Inbox as P1.
99484 capture
PHQ-9 / GAD-7
Consult SLA
Minutes ledger
Open BHI →
3,184 enrolled
⊞
Module · Combined Medicare CM
CCM · APCM · TCM
★ New
Combined Chronic Care Management, Advanced Primary Care Management, and Transitional Care Management.
One view for the three Medicare CM programs because they share workflow + minute capture. APCM as the
emerging capitation alternative; TCM 7/14-day windows tracked separately.
3 programs
99490 / G0556 / 99495
TCM windows
Minutes capture
Open CM →
8,142 active enrolled
◐
Module · Network directory
Provider directory
★ New
Searchable directory of all credentialed providers across the network. NPI, specialty, panel size, languages,
and panel availability flags. Filters for IHS-trained, trauma-informed, telehealth-enabled. Used by referral
workflow + ACCESS attestation cosign routing.
NPI lookup
Panel size
Specialty filters
Cosign routing
Open directory →
412 providers · 8 facilities
⇲
Module · Enrollment pipeline
EPO · onboarding kanban
★ New
Patient onboarding kanban from Eligible → Outreached → Consented → Enrolled → Active billable.
Stalled cards surface to Inbox after 3 failed VIDA contacts. Per-stage conversion rates so you can
see where the funnel leaks (currently outreach → consent at 67%).
5 stages
Stall detection
Conversion rates
VIDA escalation
Open EPO →
22,184 in pipeline
⊕
Module · ACCESS Phase 2
ACCESS · Phase 2
★ New
Phase-2 operational companion to access.html. 1,440 attributed beneficiaries across the four CMS
ACCESS tracks. Monthly OAP submission table with status pills, CMS reconciliation panel ($1.84M YTD vs $2.21M target),
attestation queue, track yield bars. BH track 6 pp below target.
1,440 ben
28 OAP batches
Attestations
$1.84M YTD
Open ACCESS P2 →
96.4% acceptance
⤓
Operations · Regulatory outbound
Reports · submissions
★ New
Outbound regulatory traffic across CMS OAP files (ACCESS), MIPS quality measures, claims batches to clearinghouse,
IHS/VA exchange files, and audit-ready ad-hoc exports. 12-month calendar timeline shows submission cadence;
MIPS scorecard projects 82.4/100 (exceptional, +1.84% Part B adj).
142 submissions YTD
MIPS 82.4
Audit-ready exports
5 payer streams
Open reports →
96.4% accept · YTD
◫
Operations · Change history
Audit · immutable log
★ New
HIPAA §164.312(b) tamper-evident audit log. 142,418 events / 24h, 6-field filter strip, diff-able event detail
showing care-plan update (lisinopril 20→40, +semaglutide). Chain-of-custody, SHA-256 integrity verified every 5 min,
anchored to external notary. Hot/warm/cold retention tiers with 7y minimum.
142k events / 24h
SHA-256 chain
Diff inspector
7y retention
Open audit →
0 inconsistencies · 90d
◇
Platform · Developer console
CCAPI · v2 OpenAPI
★ New
Developer console for the CloudCare REST + FHIR R4 API. 12.4M req/24h hero, 14 active API keys with scopes
(Vista bridge, Dragon CoPilot, Canary, PillDrill, MDRX, PECOS, CQID OAP), traffic SVG with p95 latency line,
cURL quickstart, top endpoints, webhook delivery feed.
12.4M req/24h
14 keys
FHIR R4 facade
99.97% success
Open developer console →
p95 142ms · 87 endpoints
▢
Patient experience · Phone preview
Patient mobile · what Jose sees
★ New
Patient-side phone preview showing Marquez's iOS app. Three phone frames (Home with care-team check-in alert,
Vitals with 14-day BP trend, active VIDA call with live transcript) plus a side panel showing what data flows
back to CloudCare and 30-day app engagement (26/30 days opened, 156/180 doses confirmed, 62% push tap rate).
3 phone frames
VIDA call mock
Data flow trace
Engagement stats
Open mobile preview →
iOS · app v3.4.2