Notifications · alert center
Notification center
Real-time alerts across modules. Items routed to Inbox when they require action; this view is for awareness, browsing history, and channel preferences.
All sources · last 24h
38 unread
142 total today · 6 critical · 14 patient-related · 8 team mentions
Critical
6
3 still active
Patient
14
vitals · meds · gaps
Team mentions
8
@you in 3 threads
System
2
no incidents
All 38
Critical 6
Patient 14
Team 8
Billing 5
System 2
Snoozed 3
Sort · Newest first
!
Critical · last 4h
3
Collapse
≋
Doppler emergent · Marquez, Jose
BP 178/102 sustained > 4h. Routed to Inbox as P1.
Doppler
P1
MRN 4419873
12m
10:31
♥
BHI consult SLA breach · Hall, Linda
Dr. Alvarez consult overdue 2d. Auto-escalated to dept lead.
BHI
P1
SLA
1h
09:42
⇲
EPO stalled · Henderson, Paul
3rd VIDA outreach failed. 9d in pipeline; close or escalate.
EPO
P1
9d stale
2h
08:24
◉
Patient activity · last 12h
9
Filter ↓
⊟
CGAE rule fired · A1c overdue (24 patients)
DM2 cohort · A1c > 6mo. 18 outreach already underway via VIDA.
CGAE
DM2
24 patients
2h
08:18
◬
PHQ-9 completed · Tran, Diana · score 11
Score trending down (16 → 14 → 11) over 90d. BH attestation ready.
VIDA
PHQ-9
ACCESS BH
3h
07:46
⊕
Device transmission lapse · 4 RPM cuffs
No data ≥ 5d. Routed to MDRX for hardware verification.
MDRX
RPM
4 devices
4h
06:52
◉
Care gap closed · A1c · Brown, Robert
Lab result returned: A1c 6.8% (target met). CGAE rule cleared.
CGAE
closed
5h
05:48
i
IRIS pattern detected · DM2 cohort drift
A1c > 9% population up 4.2% MoM. Drill into IRIS Insights.
IRIS
trend
6h
04:42
@
Team mentions
3
Filter ↓
@
@Maria — Dr. Singh in Marquez care plan
"Should we add semaglutide given GFR 52? Want your read first."
Care team chat
3 in thread
5h
05:14
@
@Maria — Reyes, Linda in 14:00 BHI block
"Any chance you can pick up backup at 14:00? PCP cancellation."
Internal
7h
03:18
@
@Maria — Kowalski, M. in Brown CV plan
"Brown's LDL dropped to 64. Closing CKM track loop, attest cosigned."
ACCESS CKM
1d
Yest
$
Billing & revenue
4
Open BIM
$
BHI 99484 ready · 14 patients
All hit 20-min threshold for May. Auto-bill enabled? Confirm in BIM.
BHI
$5,600 capture
3h
07:42
$
CCM 99490 minutes shortfall · 3 patients
At 18-19 min for May. ~2-3 min more each to capture.
CCM
action needed
6h
04:18
$
Claim batch accepted · 218 claims
May batch 1 · $124,800 · 100% acceptance.
BIM
claims
1d
Yest
⊟
System
2
System Health
⊟
Scheduled maintenance · MDRX device sync
Sun May 11 02:00–03:00 UTC. RPM data buffered, no loss expected.
scheduled
low impact
8h
02:00
⊟
CCAPI v2.4 deployed · breaking changes none
New endpoints: /v2/screeners/pcl5, /v2/care_plans/{id}/timeline.
deploy
CCAPI
2d
May 7
Delivery channels
🔔
In-app
📧
Email
📱
SMS
📟
Pager
SMS off by org default. Pager forwards critical-only.
Critical alerts (P1)
Doppler emergent
BP/HR/SpO₂ thresholds
SLA breaches
BHI / TCM / consult timing
Stalled enrollment
EPO 3+ failed contacts
Suicide risk score > 4
PHQ-9 item 9 + escalation rule
Patient activity
CGAE rule firings
Bundle by rule, daily digest
Screener completions
PHQ/GAD/PCL/PROMIS
Device lapses
≥ 5d no data
Care gap closures
positive feedback loop
Quiet hours
Non-critical only · 19:00 – 06:30 weekdays
0006121824
Critical (P1) alerts always deliver regardless of quiet hours.
Digest
Morning digest · 06:30
Email · overnight summary
EOD wrap · 17:30
In-app · what's still open
Weekly summary · Monday
Email · KPIs + BIM capture