M20 · Suite 4 · Patient Portal Advanced Features
Patient Portal
What Eleanor sees on her phone · LifePathways surface · 5 net-new + 8 existing modules surfaced
Already built · in Enterprise tier
Existing modules surfaced in the patient portal
The portal stitches together capabilities that already exist in CloudCare Enterprise but
aren't yet patient-facing. The PRD is explicit: this is a surface integration of
an existing engine, not a new build.
LifePathways content
Patient Messaging
Care Plans
Vitals (MDRX)
Care Team
Appointments
My Devices
My Medications
Net-new builds
What this PRD adds net-new
Five capabilities that don't exist anywhere in CloudCare today and ship with this module:
Telehealth
Health Goals
Rewards & Incentives
Family Sharing
Pathway portal surface
Branding · COBP
White-label via COBP module
Every portal screen is fully white-labelable through CloudCare OEM Branding Pack — logo, colors, typography,
custom domain, biometric login. Shown here in CloudCare default brand.
Hola, Eleanor
Friday, May 8 · 1 thing today
Today · Pathway
Take your weight, then check in with Maria
⚖
Take
weight
weight
Due now
💊
Mark
meds
meds
3 of 7
📞
Call
nurse
nurse
Maria
My readings · today
All →
Blood Pressure
168/94
Maria can see this
Weight
158.2lb
+1.2 vs yesterday
⌘
LifePathways · Spanish
Por qué importa el peso diario
My care team
MR
Maria Reyes, RN
Coordinator · usually replies in 15m
DH
Dr. David Huang
PCP
Engagement · 30d
Patient engagement metrics
Daily active
68%
▲ +6pp / 30d
Reading capture
94%
via app + device
Pathway adherence
81%
step completion
Messaging
3.2
avg msgs / patient / wk
Accessibility
Built for older & LEP patients
Multilingual: Spanish, Mandarin, Vietnamese, Tagalog, Russian, Arabic, ASL video.
WCAG AA: all text ≥14px, 4.5:1 contrast minimum, screen-reader tested.
Voice mode: read-aloud for every screen — drives VIDA-style audio engagement for low-literacy users.
Biometric login: Face ID, Touch ID, no PIN required (COBP feature).
Offline mode: last 7 days of vitals + pathway cached on device.
WCAG AA: all text ≥14px, 4.5:1 contrast minimum, screen-reader tested.
Voice mode: read-aloud for every screen — drives VIDA-style audio engagement for low-literacy users.
Biometric login: Face ID, Touch ID, no PIN required (COBP feature).
Offline mode: last 7 days of vitals + pathway cached on device.
Tied to provider workflow
What Eleanor does is what Maria sees
Every patient action — reading captured, message sent, pathway step completed —
flows through the same pipeline as device data: MDRX → PICS → Doppler → CareSignals.
When Eleanor weighs in, Maria's caseload row updates within 2 seconds.